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ServiceNow Service Graph CMDB integration
The Avantra Service Graph integration supports the synchronization of configuration, change and security data between Avantra and ServiceNow. This ServiceNow certified connector includes SAP specific configuration items. It also enriches the ServiceNow CMDB with detailed SAP data to enable better root cause analysis, highlight issues to the business that require patching and downtime and collaborate on changes that touch other business critical systems.
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Native support within Avantra and ServiceNow
Avantra uses a powerful notification engine to communicate immediately if it identifies a problem. The advanced business logic takes place either through a script based output channel or through the ServiceNow output channel. After deploying the Avantra agent, if Avantra detects anomalies within defined servers in the ServiceNow CMDB, it automatically creates incidents in ServiceNow’s IToM incident management system. The ServiceNow integration built with the ServiceNow CMDB council, is embedded into Avantra, meaning there’s no need to build your own complex, multipoint integrations.
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3rd party ticketing
Avantra provides a pre built integration with ServiceNow and other 3rd party systems that routes notification escalations to the proprietary ticketing system. Avantra shares configuration data for the system assets that it monitors and its escalation paths support outbound communication through APIs with other ticketing and support systems. So, if Avantra detects a critical check, it creates a new incident in the 3rd party system and and links the check result with the ticket until the issue is resolved. Once resolved, Avantra can update the incident in the 3rd party system - to change the priority level or automatically close it.
Solution document library
Avantra enables you to build a solution document library for your own system management. This means you can create documents that describe problem resolutions and make them available to your internal teams through an easy to use search function. Create your own documentation with the built in WYSIWYG editor and attach any existing documents or external links that already exist. With simple tag based logic, you can link the solution documents within Avantra to their related areas, such as daily checks, custom checks, maintenance windows and more. With user based permissions you can rest assured that only the right people can access the documentation that relates to the SAP systems they own.
Maintenance windows
The Avantra automation platform can be triggered from ServiceNow to provide quick remediation across the full SAP stack. Avantra eliminates any information gaps within your planned maintenance windows where monitoring, compliance, security, audit and management information can impact changes. The Avantra agents continue to monitor the operating system, database and third party applications while the SAP application layer is down, ensuring that no information is lost.
Observe
Know what's in your SAP estate at any moment. Use ML-based predictive analytics to get a clear view of anomalous configuration and runtime issues, such as security hardening, and system overloads.
Engage
Automating engagement with people and systems in the most efficient way at the right time, with minimal time wasting false positives.
Act
Automating daily activities to drive quality, speed and consistency to reduce manual effort, using automation templates or innovation.
Platform Editions we offer:
Whether you want to elevate your SAP operations workflows to new heights of productivity, deploy full stack observability across your entire extended enterprise or drive an innovative culture, one of the following Avantra platform options will likely meet your needs:
Avantra Observability Edition
The more you know about what Is going on with your SAP operations, the better you will be able to optimize them.
Catch issues before they become problems and even tie them to automation to take action with zero human effort.
Avantra Automation Edition
Until now, managing complex SAP environments has been a juggling act: a constant trade off between handling necessary maintenance tasks with issue resolution, new requests and longer term business initiatives.
Avantra Enterprise Edition
The Enterprise Edition of our AIOps platform is not only our most comprehensive offering but also the most intelligent, powerful and easy to use SAP operations observability and automation solution available anywhere.
Avantra Cloud Edition for RISE with SAP
Getting your business applications securely onto the cloud is fundamental to your future business success and RISE with SAP can help. It is a bundle of services, analytics, and expertise that guides your cloud migration comfortably. But that’s not the whole story.